Have I told you how antiquated the wedding industry is? Because it is!
I'm 23 years-old. I was raised in the information age. I have no patience when it comes to business. If a business doesn't have the information I want now, I look elsewhere and they lost a customer. I have found it very frustrating to deal with wedding vendors. Perhaps it is because they know that answering my phone call won't make them money today, so they don't answer. I don't know. But it makes me mad!
So here is the complaint. Wedding industry people either don't have a website at all or have really crappy ones. I'm searching for a bakery because I'm new to this town and I don't know which one's are reputable. I look online. Few have websites. The ones that do have websites don't have pricing or cake options for wedding cakes ("wedding cakes individually priced"). I don't have time to go to 5 bakeries and get the best cake with the best price! So when I do call, no one can give me any info and I have to call their specialist. Their specialist is out of town and will call me back in a few days. Then when they do call I have to set up an appointment a few days later. I just wasted over a week talking to one bakery. What if I don't want them in the end? I want to call someone and get answers immediately.... or better yet look it up on my iphone.
It's not just the bakery. I have had to wait days for photographers to contact me and reception/ceremony site vendors. How can a business operate in such a poor manner? Who is giving them business? Can they do it because everyone else does? That's not a good enough reason.
I just find this whole wedding business very frustrating at times.
But I love this man and I can't wait to marry him, so I better suck it up.
I'm assuming you're getting married in STL? I can get the name of our cake lady from my Mom - she was awesome!
ReplyDeleteYeah! Let me know!
ReplyDeleteIt's because they don't have "repeat customers" so they don't really care about customer service. Try www.thecakerybakery.net. They don't have pricing online, but they have a pretty cute website, they're delicious and they are a smaller, newer shop who would probably give you better service.
ReplyDeletewe got our cake from Lubeleys...
ReplyDeletehttp://lubeleysbakery.com/Weddings.htm
and the cake was really good and i think reasonably priced.
website not the best, but at least there is one ;)